1. Introduction

Inseller ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our AI-driven WhatsApp sales agent for Shopify.

2. Information We Collect

From Merchants:

Shopify store URL and basic store configuration.
Merchant email address for communication and billing.
Meta Business Account details required for WhatsApp integration.

From Customers:

Phone numbers and customer names.
Chat history processed via WhatsApp to provide customer service.

3. How We Use Information

Autonomous Sales Agent: To power the AI that interacts with your customers.
Catalog Sync: To sync Shopify catalogs for accurate product recommendations.
Abandoned Cart Recovery: To automatically follow up with customers who leave items in their cart.

4. Data Sharing

We share data with the following core technology providers only as necessary to provide our service:

Meta (WhatsApp): To transmit and receive messages.
Shopify: To process orders and sync product information.
AI Providers (OpenAI/Gemini): To process AI-driven responses. Data is anonymized where possible and is not used for model training.

5. Merchant Rights

Merchants can request data deletion or catalog desync at any time through the Inseller dashboard or by contacting support. We use merchant data exclusively to serve the merchant's business. We do not sell customer data to third parties.

6. Compliance

Our practices are designed to comply with global privacy laws, including GDPR, CCPA, and DPDP.