Privacy Policy
Inseller is a product operated by Codewave Labs ("we", "us", or "our"). This Privacy Policy explains how we collect, use, and protect information when you or your store visitors use our services.
1. Information We Collect
We collect information in the following ways:
- Store Information: When you connect your Shopify store, we collect details like store name, URL, and product catalog metadata to power the AI widget.
- Visitor Interactions: We capture chat transcripts, visitor name, and email address shared during conversation with the widget on your store.
- Usage Data: We collect details about how you use our dashboard, such as pages viewed and actions taken.
2. How We Use Information
We use the collected information to:
- Provide, maintain, and improve the Inseller service and widget.
- Allow the AI sales agent to accurately recommend products and answer visitor queries.
- Deliver leads (visitor names/emails) directly to your store's dashboard.
- Send automated email follow ups for abandoned chats.
3. Data Sharing & Disclosure
We do not sell your store data or customer details to third parties. We may share information with trusted third-party service providers (such as hosting and database providers) who assist us in operating our platform, subject to strict confidentiality agreements.
4. Data Security
We implement industry-standard technical and organizational measures to protect your store and customer data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
The Inseller chat widget uses cookies and local storage on your store visitors' browsers to maintain chat session states across page navigation. These cookies do not track visitors across unrelated websites.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please email us at team@inseller.in.